Cancel Your Application
If your plans have changed and you need to cancel, we understand completely. Let's look at your options together so you can make the best decision.
Before You Cancel — Please Consider
Before requesting a cancellation, it may be helpful to know the following:
- You might not need to cancel — If your travel dates have changed, your ESTA is still valid. An approved ESTA is good for two years and is not tied to specific dates. You may simply be able to travel on your new dates.
- Modification might be better — If you need to change details like your address or contact information, we can often modify your application instead of cancelling it. This could save you time and money.
- Check your application status first — If your application hasn't been sent to US authorities yet, cancellation is straightforward. If it has already been sent, the process is different.
Understanding Cancellation at Each Stage
Before review has started
If our team has not yet begun reviewing your questionnaire, cancellation is usually straightforward. A refund may be available for the service fee.
During our review
If our team has already started reviewing your application, we have dedicated time and resources to your case. A partial refund may be available depending on how far along the review is.
After sent to US authorities
Once your application has been sent to US authorities, it cannot be "unsent" or cancelled with the government. The official government ESTA fee is non-refundable at this stage. Our service has also been fully provided.
After receiving a result
If your ESTA has been approved or processed, our service is complete. The ESTA itself remains valid for two years — you do not need to "cancel" it if you decide not to travel.
How to Request a Cancellation
If you have decided to cancel, the process is simple:
Send Us an Email
Email our support team at [email protected] with the subject line "Cancellation Request."
Include Your Details
In your email, please include: your full name (as it appears on your passport), the email address you used for the questionnaire, and your application reference number.
Tell Us Why (Optional)
While not required, knowing why you'd like to cancel helps us improve our service. If your plans simply changed, that is perfectly fine — no detailed explanation is needed.
We Review and Respond
Our team will review your cancellation request and respond within 24 hours. We will explain your options regarding refunds and confirm the cancellation.
Common Questions About Cancellation
If I cancel, do I get a refund?
It depends on the stage of your application. Please visit our Refund Policy page for full details. In general, the earlier you cancel, the more likely a refund is available.
If I cancel now but want to travel later, do I need to start over?
Yes, if you cancel your current application and later decide to travel, you would need to complete a new questionnaire and pay the applicable fees.
Do I need to cancel my ESTA if I'm just postponing my trip?
No! An approved ESTA is valid for two years. If your travel dates have changed, your ESTA is still valid. You do not need to cancel — simply travel on your new dates.
How long does the cancellation process take?
We process cancellation requests within 24 hours. If a refund is approved, it typically takes 5 to 10 business days to appear on your statement.
What if I already have an approved ESTA but no longer want to travel?
An approved ESTA does not require you to travel. You can simply not use it. There is no need to formally cancel an approved ESTA — it will expire on its own after two years.