Help Center — We Are Here With You
Whatever question or concern you have, we will help you find the answer. Take your time and explore the options below, or contact us directly.
🔍 What Would You Like Help With?
Below are the most common things our visitors need help with. Select the one that matches your situation, and we will take you to the right place:
I want to start a new ESTA application
Our guided questionnaire will walk you through every step.
I want to check the status of my application
See where your application is in the process and what to expect next.
I need to change something on my application
Update travel dates, address, or correct a detail.
I need to cancel my application
Learn about the cancellation process and your options.
I have a question about ESTA requirements
Understand what you need and whether you are eligible.
I have a question about fees or payments
See what is included in our service and payment options.
I want to know about processing times
Understand how long each stage takes and when to expect your result.
I have a general question about the ESTA
Browse our comprehensive list of common questions and answers.
🛠️ Common Issues and How to Solve Them
"I can't find my confirmation email"
Please check your spam or junk email folder. Our emails come from [email protected]. If you still can't find it, contact us with the email address you used and we will resend it.
"I'm not sure if my questionnaire was received"
If you completed all the steps and saw a confirmation message on screen, your questionnaire was received successfully. You should also have a confirmation email. If you are unsure, contact us and we will check for you.
"I made a mistake after completing the questionnaire"
Don't worry — this happens more often than you might think. Contact our support team with your reference number and tell us what needs to be corrected. If we haven't sent your application yet, we can make the change for you.
"I forgot my application reference number"
Your reference number was included in the confirmation email we sent you. If you can't find the email, contact us with the email address you used and your full name, and we will help you find it.
"My application status hasn't changed"
Processing times can vary. Most applications are processed within 72 hours after being sent to US authorities. If it has been longer and you are concerned, please contact us and we will look into it for you.
📖 Understanding the ESTA Process
If you are new to the ESTA process and would like to understand everything before you begin, here are the most helpful pages to read:
📧 Contact Our Support Team
If you can't find the answer you're looking for, our support team is ready to help. We read every message and respond to all enquiries within 24 hours.
When contacting us, please include your name, email address, and reference number (if you have one). This helps us find your information quickly so we can assist you sooner.
Contact Us