Common Questions — Answered Clearly
We have answered the most common questions below in plain, easy-to-understand language. If you can't find what you're looking for, please don't hesitate to contact us.
About the ESTA
What is an ESTA?
An ESTA (Electronic System for Travel Authorization) is a travel authorisation required by the United States Government. It allows citizens of Visa Waiver Program countries to travel to the US for tourism, business, or transit stays of up to 90 days. You need an approved ESTA before you board your flight to the United States.
Is an ESTA the same as a visa?
No, an ESTA is not a visa. It is a separate travel authorisation specifically for short visits (up to 90 days) under the Visa Waiver Program. If you need to stay longer, work, or study in the US, you would need to apply for a visa through a US Embassy or Consulate.
How long is an approved ESTA valid?
An approved ESTA is typically valid for two years from the date of approval, or until your passport expires — whichever comes first. During that time, you can make multiple trips to the US without reapplying, as long as each visit is 90 days or less.
Do children and infants also need an ESTA?
Yes, every traveller — including children and infants — needs their own ESTA when travelling to the United States under the Visa Waiver Program. A parent or guardian can complete the questionnaire on their behalf. You will need the child's passport details.
Which countries are part of the Visa Waiver Program?
The Visa Waiver Program includes countries such as the United Kingdom, Australia, France, Germany, Japan, Italy, Spain, the Netherlands, and many more. You can view the full list on our Requirements page, or start the questionnaire and we will help you check.
About Our Service
Are you the US Government?
No, we are not. We are a private third-party service that provides professional assistance with ESTA applications. We are not affiliated with the U.S. Government or U.S. Customs and Border Protection. We help make the process easier, clearer, and less stressful for travellers who prefer guided assistance.
Why should I use your service instead of applying directly?
Our service is designed for travellers who prefer step-by-step guidance, plain language, and the peace of mind that comes with a human-reviewed application. We catch errors before they cause problems, explain every question in simple terms, and keep you informed with clear updates throughout the process.
What if I make a typo or mistake?
Don't worry at all. Our team carefully reviews every detail of your questionnaire before your application is sent. If we notice a typo or something that doesn't look quite right, we will contact you personally to make sure everything is correct. That's exactly what our human review process is designed for.
How long does the questionnaire take to complete?
Most people complete it in about 15 to 20 minutes. But please take as long as you need — we never rush you. You can also save your progress and come back to finish later. There is no time limit.
Processing and Timing
How far in advance should I complete the ESTA?
We recommend completing the questionnaire at least 72 hours before your planned departure. Ideally, 2 to 4 weeks before your trip is best. This gives our team time to review your information carefully and for US authorities to process your application without any rush.
How quickly will I receive my result?
After our team completes the review and sends your application, most ESTA results are received within 72 hours. Some responses come in minutes, while others may take the full 72 hours. Both are completely normal. We will email you the moment we receive your result.
What if my application takes longer than 72 hours?
While most applications are processed within 72 hours, some may take a little longer. This is sometimes normal and does not necessarily mean there is a problem. If you are concerned, please contact us and we will look into the status for you.
Privacy and Security
Is my personal information safe?
Absolutely. We take the security of your personal information very seriously. All data is transmitted using secure, encrypted connections and stored on protected servers. We never share your information with anyone other than the relevant US authorities as part of your application.
Do you store my passport details?
We retain your information only for as long as necessary to provide our service and comply with legal requirements. Your data is stored securely and is accessible only to authorised team members. Once your information is no longer needed, it is securely deleted.
Changes, Cancellations, and Refunds
Can I change my information after I've sent the questionnaire?
Yes, in many cases changes can be made — especially if your application has not yet been sent to US authorities. Simply contact our support team as soon as possible, and we will help you with the correction. Visit our Modify Application page for more details.
Can I cancel my application?
If your application has not yet been sent to US authorities, cancellation may be possible. Please contact us as soon as possible. Visit our Cancel Application page for details on the process and our Refund Policy page for information about fees.
What if my ESTA is not approved?
If your ESTA is not approved, we will inform you right away and provide guidance on what steps you can take next. A denial does not necessarily mean you cannot travel to the US — it may mean you need to apply for a visa through a US Embassy. Please visit our Refund Policy page for information about fees in this situation.
How do I get a refund?
Please visit our Refund Policy page for full details. To request a refund, send an email to our support team with your reference number. We will review your request and respond within 24 hours.