Privacy Policy
Your privacy is very important to us. This page explains, in plain English, how we collect, use, and protect your personal information.
What Information We Collect
When you use our ESTA assistance service, we collect the personal information you provide in the questionnaire. This includes your name, date of birth, passport details, travel plans, email address, and any other information required for your ESTA application. We also collect payment information when you pay for our service.
How We Use Your Information
We use your information solely for the purpose of assisting you with your ESTA application. This includes reviewing your questionnaire for accuracy, sending your application to US authorities on your behalf, communicating with you about your application status, and providing customer support. We do not use your information for marketing or advertising purposes.
How We Protect Your Information
We take the security of your personal information very seriously. All data is transmitted using secure, encrypted connections. Your information is stored on protected servers and is accessible only to authorised team members who need it to assist with your application.
Who We Share Your Information With
We share your information only with US authorities (specifically, the U.S. Customs and Border Protection) as part of your ESTA application. We also use trusted payment processors to handle your payment securely. We never sell, rent, or trade your personal information to third parties.
How Long We Keep Your Information
We retain your personal information only for as long as necessary to provide our service and comply with legal obligations. Once your information is no longer needed, it is securely deleted.
Your Rights
You have the right to access, correct, or request deletion of your personal information at any time. To exercise any of these rights, please contact our support team at [email protected].
Cookies
Our website uses cookies to ensure it functions properly and to improve your experience. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.