Fees — Clear, Honest, and No Hidden Charges

We believe you deserve complete transparency. Here is everything our service includes, explained simply, so there are no surprises.

What Is Included in Our Service

When you use our ESTA assistance service, everything listed below is included in one clear fee. You will see the total amount before you proceed — no hidden charges, no extras, no surprises.

  • Step-by-step guided questionnaire — Written in large print with plain English explanations at every step. Designed to be easy to follow for everyone.
  • Human review by a trained professional — A real person on our team carefully checks every detail of your application for accuracy and completeness.
  • Corrections and accuracy checks — If we spot a typo, a missing detail, or anything that doesn't look right, we contact you before your application is sent.
  • Email updates at every stage — We keep you informed with clear, friendly emails so you always know what is happening with your application.
  • Customer support — Our support team is available to answer your questions. We respond to all enquiries within 24 hours.
  • Help with modifications — If you need to change something on your application (like travel dates), we help you with that too.
  • Official US Government ESTA fee — The government application fee is included — you do not need to pay it separately.
A Helpful Note: The total fee is shown clearly on the questionnaire before you send us your details. You will never be charged a hidden fee. What you see is what you pay.

Why Is There a Service Fee?

You might be wondering why our service costs more than applying directly on the government website. Here is why:

  • We provide a guided, easy-to-read questionnaire designed for people who find government forms difficult or stressful
  • A real person reviews your application — catching errors before they cause problems
  • We provide ongoing support if you have questions or need help
  • We handle the technical process of sending your application to US authorities
  • We send you clear updates at every stage, so you never have to wonder what is happening
A Helpful Note: Our service is optional. Travellers may also apply directly through the official US Government website. We exist for those who prefer step-by-step assistance and the peace of mind that comes with a human-reviewed application.

Payment Methods We Accept

We accept all major payment methods to make things as convenient as possible:

  • Visa credit and debit cards
  • Mastercard credit and debit cards
Is my payment secure? Absolutely. All payments are processed through secure, encrypted connections. We never store your full card details on our servers.

Group and Family Applications

If you are travelling with family members, please note that each person — including children and infants — needs their own ESTA application. Each application has its own fee.

A parent or guardian can complete the questionnaire on behalf of children. You will need each child's passport details.

Our Refund Policy

We understand that plans can change. If you need to cancel or have concerns about your payment, please visit our detailed Refund Policy page for full information.

If you have any questions about fees or payments, please contact our support team. We are happy to help.

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